Refund policy

Last updated 1 November 2026.

Free trial

Every new subscriber gets a 7-day free trial. Cancel before it ends and you're not charged anything. We email you 2 days before the first charge.

Charged by mistake?

If you were charged and didn't mean to continue (for example, you forgot to cancel your trial), email us within 14 days of that charge and we'll refund it in full.

Cancelling a paid plan

When you cancel, your plan keeps working until the end of the period you've paid for and isn't charged again. We don't give part refunds for unused days, except as above or where the law requires.

If something's wrong with the service

If the service has a major problem or doesn't work as described, contact us and we'll fix it or refund you. Nothing in this policy limits your rights under the Australian Consumer Law.

How refunds are paid

Refunds go back to the card you paid with, through Paddle.com, our reseller. They usually show within 5 to 10 business days. Email hello@ozdatracker.com.